What do I do if my browser isn't supported by the Virtuance Marketing Suite?

The Virtuance Marketing Suite will only run on up-to-date browsers. Keeping your Internet browser up-to-date is important for both security and ensuring that web pages load properly. We also recommend that you update any plug-ins, extensions, or other add-ons you have installed. 


We've included instructions below on how to check for updates on your respective browser. First find the browser type below and follow the instructions: 


Chrome

Microsoft Edge

The Microsoft Edge browser is tied to Windows 10 and consequently, so are its updates. To update the Edge browser, you need to update Windows with the steps below.

  1. Press the Windows Key, type Check for updates, and then press Enter.
  2. Under the Update status section, select Check for updates.

Internet Explorer

Internet Explorer

Microsoft updates Internet Explorer using its Windows update feature. As long as you are regularly installing the latest Windows updates from Microsoft, you should have the latest version of Internet Explorer.

Tip: Automatic updates are always enabled in Windows 10. Microsoft Edge, which replaces Internet Explorer in Windows 10, will be kept up-to-date automatically.

Note: Download the latest version of Internet Explorer from the official Microsoft Internet Explorer download page: http://www.microsoft.com/windows/internet-explorer/

If you do not have Windows automatic updates enabled in Windows 8 and earlier versions, you need to update Internet Explorer on your computer manually by following these steps:

  1. Open the Control Panel.
  2. Click on and open the Windows Update utility.
  3. In the left navigation pane, click the Check for updates link.
  4. You can choose to install all available updates or select the updates you want to install.

Google Chrome

Chrome

Google Chrome will update automatically as new iterations are released to the public. To verify that your version of Chrome is the latest or update it manually, follow these steps:

  1. Open the Google Chrome browser.
  2. Click the Customize and control Google Chrome button Chrome settings in the upper-right corner of the screen.
  3. From the drop-down menu that appears, select Help, then select About Google Chrome.
  4. The window that appears will automatically check for updates and show you the current version of Chrome. If an update is available, Chrome will be updated automatically. After Chrome is updated, click the RELAUNCH option to restart Chrome and complete the update.

Update Google Chrome

Tip: Users may enter the chrome://chrome/ into the Omnibox (Chrome address bar) to achieve the same result.

Note: Download latest version of Chrome from the official Google Chrome download page: https://www.google.com/chrome

Chrome on Android tablet or phone

On an Android tablet or phone, the Chrome browser should automatically get updated. The Android operating system will keep standard apps, like the Chrome browser, automatically updated to the latest version. However, if automatic updates are not working, you can access the Google Play app on your Android device to check for an updated version of the Chrome browser.

Firefox

Firefox

Mozilla Firefox should automatically download updates and prompt you when they are available to install. To verify that your version of Firefox is the latest or update it manually, follow these steps:

  1. Open the Mozilla Firefox browser.
  2. Click the Open menu button Firefox menu in the upper-right corner of the screen.
  3. In the menu that appears, click the Firefox help icon Help option at the bottom.
  4. Select About Firefox.
  5. The window that appears will automatically check for updates and show you the current version of Firefox. If an update is available, you can click the Restart to update Firefox button to install the update.

Note: Download the latest version of Firefox from the official Firefox download page: https://www.mozilla.org/firefox/

Safari

Safari

If you have Apple updates turned on, Safari should stay up-to-date automatically. To verify that your version of Safari is the latest or update manually, follow these steps:

  1. Open the Apple menu and choose App Store.
  2. In the top of the window that appears, click the Updates button in the toolbar.
  3. Find Safari and click Update (or Update all to do every app).

Note: Download the latest version of Safari from the official Safari download page: https://support.apple.com/safari

Safari on iPad or iPhone

On an iPad or iPhone, the Safari browser should automatically get updated. The iOS operating system will keep standard apps, like the Safari browser, automatically updated to the latest version. However, if automatic updates are not working, you can access the App Store on your iPad or iPhone and check the Updates section to see if a Safari update is available to download.


Other Browsers

There are other Internet browsers available and in use today and we are not able to provide the steps to update each and every one. If your browser is not listed above, below are some general tips for how to upgrade your browser.

  • Check the Help menu or look in the browser's main menu for a Help section. The update utility for a browser is often found in the Help section.
  • If no Help section is found, check the browser's main menu for a section labeled Update or Upgrade.
  • If you cannot find a Help, Update, or Upgrade section in your browser, visit the website for the developer of the browser. The developer's website often have a browser update option on their website.
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